Effects of Recognition of Customer Feedback on Relationships between Emotional Labor and Job Satisfaction: Focusing on a Call Center that Offers Professional Services　　　　　　　　　　　　　　　
Kiyoko Yoshimura; Yasunobu Kino
International Journal of Social and Business Sciences, Jul. 2024, [Reviewed]
Lead

Analyzing the Characteristics of Chatbot Conversations for Health Care Professionals by Concept Extraction: Comparison with Call Center Conversations
吉村, 喜予子; 木野, 泰伸
情報処理学会論文誌デジタルプラクティス（DP）, 15 Jan. 2024, [Reviewed]
Lead

Characteristics of call center conversations that are positively evaluated by customers
Kiyoko Yoshimura; Yasunobu Kino
Proceedings of the 2021 5th International Conference on E-Business and Internet, Jan. 2022, [Reviewed]
Lead

Verification of Visualization and Versatility of Inquiries at the Call Center of the Early Stage of New Product Launch
YOSHIMURA Kiyoko; KINO Yasunobu
Journal of the Japan Society for Management Information, 15 Jun. 2021, [Reviewed]
Lead

Redundancies as a factor in positive evaluations by call center customers.
Kiyoko Yoshimura; Yasunobu Kino; Kazuhiko Tsuda
Procedia Computer Science, 2021, [Reviewed]
Lead

An Examination of the Effectiveness of Understanding Operational Practices Among University Students　　　　　　　　　　　　　　　
Kiyoko Yoshimura
44th National Conference of Society of Project Management, 2025, 14 Mar. 2025

Effects of Recognition of Customer Feedback on Relationships between Emotional Labor and Job Satisfaction: Focusing on a Call Center that Offers Professional Services.　　　　　　　　　　　　　　　
Kiyoko Yoshimura
World Academy of Science, Engineering and Technology International Journal of Social and Business Sciences, 11 Jan. 2024

Redundancies as a factor in positive evaluations by call center customers　　　　　　　　　　　　　　　
Kiyoko Yoshimura
ICEBI 2021: 2021 5th International Conference on E-Business and Internet Singapore Singapore October 15 - 17, 2021, 16 Oct. 2021

Characteristics of call center conversations that are positively evaluated by customers　　　　　　　　　　　　　　　
Kiyoko Yoshimura
The 25th International Conference on Knowledge Based and Intelligent information and Engineering Systems (KES2021) conference in September 2021, 08 Sep. 2021